At Adorn by Ria, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, you may return eligible items within 30 days of delivery for a full refund.
Key Points:
- Eligible Items:
- You may return furniture items that are in their original condition and packaging.
- Items must be unused, undamaged, and free from stains.
- Customized or personalized items are not eligible for returns, except in the case of a manufacturing defect or damage during shipping.
- Return Process:
- To initiate a return, please contact our customer support team within 30 days of receiving your order.
- Our team will guide you through the return process and provide you with a return authorization and shipping instructions.
- Return Shipping:
- You are responsible for the cost of return shipping unless the return is due to a manufacturing defect or damage during shipping.
- Please ensure that the item is securely packaged to prevent damage during transit.
- Refund Process:
- Once we receive and inspect the returned item, we will process your refund within 14 business days.
- Refunds will be issued to the original method of payment.
- Exceptions:
- If you believe your item has a manufacturing defect or was damaged during shipping, please contact us immediately with photos of the issue. We will work with you to resolve the problem.
- Contact Us:
- For any questions or to initiate a return, please contact our customer support team at adornhelp@protonmail.com.
Adorn by Ria reserves the right to assess the condition and eligibility of returned items. We are committed to ensuring a smooth and hassle-free return process to guarantee your satisfaction with our products. Thank you for choosing Adorn by Ria for your furniture needs!